Sunday, July 05, 2015

RBC Rewards + Best Buy = NO REAL VALUE

Redeem VISA Rewards Points through RBC Rewards

Login, find item, see point value, favourite for future purchase, log out.

Three days later, login again… 


Apple iPad Air 2 64GB Wi-Fi (no cellular) has a retail value of $649.99. 
Three days earlier it had a point value of 64,999. $1 for every 100 points.

Today, the Apple iPad Air 2 64GB Wi-Fi (no cellular) is still showing a retail value of $649.99, but now requires 99,999 points to get.

I want to know why Best Buy Canada had raised the point value of this item by 35,000 points?

IF… $649.99 equals 64,999 points that it stands to reason that 99,999 points would equal $999.99. 

I wonder how Apple feels about Best Buy flogging their iPad Air 2 for that amount?

YES, let me be rightly clear here - there is a value to rewards points, and I strongly feel consumers have a right to know what that value is.


My follow through:
  1. I called RBC Rewards and was told Best Buy sets the point value, not RBC.
  2. I contacted Best Buy and was told it’s an RBC Rewards problem… and… "sorry for the inconvenience".
  3. Then, I tweeted the daylights out of it.
As a little insight to how I work the phone, I record all my conversations for 'customer dissatisfaction' - just like "they" record them for "training and customer satisfaction".

After my phone call to RBC Rewards - which was fruitless, seriously fruitless–useless is a word that works too–I took to email.

Here is the email I sent to Best Buy:

Subject: RBC Rewards, value and redemption 

To whom it may concern at Best Buy,

I was directed here after contacting Customer Service by phone. Seems they can't handle my query, which is...

Why does Best Buy feels they can arbitrarily increase point values on items beyond the actual retail value of said item?

Example: The Apple iPad Air 2 64GB, an item I was interested in getting, and had favourited on the RBC Rewards site a few days ago, was $649.99 (the actual retail value) or 64,999 points. Today, when I went to order it I was stunned to see the point value had rocketed to 99,999 points. 

I would really like you to explain this jump. 

See, RBC gives me 1 point for every dollar I spend. In turn, I can expect to redeem my points at a value of 100 points for every dollar. Where do you get off deciding the RBC Reward point value of that iPad should equal $999.99? I would like to know... seriously, because, this is outright gouging.

I look forward to hearing your explanation. 

And their reply…

Dear Jenny Pearson,

Thank you for contacting Best Buy Canada in regard to your inquiry.

We are sorry for the inconvenience this has caused you.

Please call 1-800-769-2512 about your point inquiries. ****

Thank you for choosing


***Note - the phone number is to the RBC Visa Call Centre. (Clever, eh!)

Okay… so I wrote this back…

Since the folks at RBC (1-800-769-2512) DO NOT set the point value I am once again directing my concerns to Best Buy.

Please read my first email carefully - you will see my query is about how Best Buy, not RBC, sets the point value of merchandise in the Best Buy online catalogue.

My query, as stated in my first email, is how does Best Buy determine the point value of a product? Again, please refer to my first email, as shown below. I don't think I need to regurgitate it all again.

RBC Rewards has advised that this issue is one I need to address with Best Buy - so... please address it, and answer my question.

If it is out of your expertise, Princess, please forward it to the department that CAN answer my query.

Many thanks,

You would think that would get me some answers, well, think again.
Here is Best Buy's reply...

Dear Jenny Pearson,

Thank you for contacting Best Buy Canada regarding RBC Rewards, value and redemption.

We kindly ask you to contact 1-866-237-8289 for more information about your inquiry.

We apologize for the inconvenience this has caused.

Thank you for choosing Best Buy Canada. We look forward to serving you in the future.


The number provided was to Best Buy Canada's customer service line. Here's what gets me, why not just answer the email? Why make me jump through more and more hoops? Really? Talk about a great experience - NOT!


Simple. It’s time big box stores, and their big bank buddies, realize they are dealing with humans. Not machines. Humans - the very people that have grown their businesses into the empires they are.  

WE THE PEOPLE, need to speak up, and be heard.

It’s time Big Business STOPPED running after the almighty dollar and realize who is actually PAYING that dollar. 

That’s right folks. 

You and I are the holders of the key. The key Big Business needs to unlock the cash box.


Help me get the tweets moving. If you head over to @PearsonReport and check out my tweets I would love it if you could retweet any, and all, tweets that deal with @RBC_Canada and @BestBuyCanada.

Help me make a difference, because this affect you too.

I am looking for answers to the follow questions:

Why does Best Buy Canada have the exclusive right to determine the value of RBC Reward points?

Why does Best Buy Canada state, in their online Lowest Price Guarantee, that they will beat all prices? Yet, they don't do the same for RBC Rewards point customers. 

Shouldn't the person redeeming their well-earned points get the best possible value for those points? 

Should Best Buy be accountable for a sudden jump in point values that exceed 5,000 points? 

Also, I want to know why RBC Rewards has no say in their program. If Best Buy is their chosen merchandiser than surely RBC must have some agreement that gives the best possible value to their customers, and still allows Best Buy to make money.


I will not let go of this until I get a clear explanation from Best Buy as to why that Apple iPad Air2 64GB Wi-Fi was quoted at 64,999 points one day, and 99,999 a few days later, and the base price in both instances was $649.99.


If so, please share in the comments below, or TWEET me! 

Cheers, Jenny

Wednesday, June 03, 2015

Baby Steps… ISBN… Book Cover… and lots of grey hair.

Hi Everyone!

Gosh it's been a whirlwind week, or two! (or three…)

Lots is happening over here, behind the scenes, at Pearson Report.

BABY STEPS… Yes, this is what it's like over here! One little step at a time. No fast track, no express line, no sugar daddy! Definitely no elevator to the penthouse!

Source - I googled baby steps and this came up all over
the place. I'm not sure who owns the original photo.

For those of you that have published books I take my hat off to you. 

The energy needed to get everything ready is, at times, so overwhelming I don't know whether I'm coming or going.

For example… things like, what FONT to use? Then, what SIZE should that font be? How to layout pages, as well as what to put on the covers, front and back, comes into play. 

Here in Canada, you have to register your book with Library and Archives Canada, they issue the ISBN (International Standard Book Number) needed if selling a book publicly. You also have to do a Legal Deposit of your work as well.

Well… my ISBN business is done! Go me! 

My book cover is done! Go me! 

I love it! 

I'll be having a reveal soon - but first I need to transfer all my writings into print ready PDF files. Once that's done it's off to Shelley for proofreading. She advised me to get all the formatting done before the proofing, as the proofreading is the last step before printing. (Unlike editing, which is done earlier.)

I have a timeline. I want a printed book in my sweaty little hands by the start of August. I have plans for this book, and it will take all of August to get that ball rolling. At that point I will give you the serious goods!

Well, that's a bit of what I've been up to. 

Sorry I've been out of commission with commenting. I do visit you, but that's all I allow myself since time is a precious commodity. 

As it is, I'm cutting into my beauty sleep, and trust me, the grey hairs I'm seeing are definitely not funny! NOT! 

Well… that's all for now… back to work formatting more pages. Oh joy!

A question, just for you…

What attracts you to a book, when looking at a wall of them in a bookstore?

Cheers, Jenny

Monday, May 25, 2015

The BIRTH of a STONE… pics and gory details too.

Well, it happened.

This morning, Monday May 25th, at precisely 7 am, I passed Wilbert, my adorable baby kidney stone.

He’s a tad angular, not at all soft and cuddly, but then, what can I expect from a stone head! LOL

Here… take a look for yourself. He’s a full 5mm in length too. (About 1/6")

Not really sure what to expect on this "passing" occasion, as I’ve never actually gone through labour (C-section girl myself), I was told all kinds of horror stories about the pain.

Well, I felt nothing this morning, other than the general discomfort I have been dealing with these last seven days.

Initially, when I went to hospital, eleven days ago, my pain was out-of-this-world torture. For those that don’t know me well my pain tolerance is incredibly high.

For me to need Tylenol 3’s says something. Oh, at the hospital they wanted to give me a shot of morphine, but hey, I declined, I’m enough of a space cadet without help! 

The T3’s controlled the pain well enough. I only took them for the first three days, when the pain was at its worst.

I was on Flomax (given to men with prostate issues) to make the Urethra relax as the stone travels down it. I think it helped (a lot) as I felt minimal discomfort these past seven days. 

Here’s a picture of what it all looks like… 

Source - Mayo Clinic
I find the Mayo Clinic site to be very useful! 

I wouldn’t have known I passed the stone if I wasn’t peeing into a sieve, in a little catch basin. Oh yes, I’m not holding back on the gory bits! These I consider gory! LOL 

I guess I had expected something more painful to happen on delivery - well, it didn't (YAY) and I'm grateful too. This kind of pain is no picnic, I can tell you that.

See… the birthing gods get even with those of us that had it easy in labour! Yup, there's no cheating the system when it comes to suffering. We all get our share! (Damn!)

This afternoon I'll head off to the lab to have Wilbert analysed. Hopefully the results will tell me something about my kidney stone. What kind it is, what I need to do to prevent more, that sort of stuff. 

Okay… this saga is officially over… I hope!

HUGE THANK YOUs to everyone who dropped in and wished me well. Surprisingly enough, well wishes do work!


The almighty question - HOW’S LIFE BEEN TREATING YOU? 

Really - I want to know! Has it been as exciting as mine?

Cheers, Jenny

Wednesday, May 20, 2015



I'm still out here.

A tad overwhelmed - but still smiling.

Well… smiling through the pain of a kidney stone that's trying to see the light at the end of my pee tunnel. I'm wishing it would get on with it already. 

This whole "getting the book on the map" is coming along nicely.

As of typing this post I officially have a proofreader.

I put my proofing request out to a local proofer, last week, who indicated she was too busy.

So… I asked an awesome blogging pal, Arianne "Tex" Thompson, if she was available. It's up her alley, and it's what she's brilliant at. She took a look at some of my writing, and returned her proofing work along with the nod that she would love to work with me. How cool is that!

At the same time, the way-too-busy local proofer had sent my stuff off to a colleague, along with an intro email to the both of us. The colleague took a look at, and proofed, the same writing as Tex. Both have the same proofing style.

As I am keenly aware of Tex's busy schedule; flying all over to speak at great Cons, and the book signing events she's been doing, I figured I'd take the pressure off her and load it onto the shoulders of the local colleague. (She's located ten minutes from my house.) 

Besides, I know Tex was going way overboard on making time for me. Damn, I'm one lucky gal to have such amazing blogging friends that would go to such lengths.

I'll cross my fingers that I made the right choice going local! 

So… that's done. 

I wanted to share this part of my journey so I could introduce Arianne "Tex" Thompson to those of you that don't know her, and her amazing writing. 

Not only is Tex an incredible supporter of my blog, she is the popular author of One Night in Sixes, and Medicine for the Dead, the first two books in her epic fantasy western series. 

I know I won't do them justice if I try to tell you about them so please visit their write-ups here. They are fantastic. As a huge Zane Grey reader, in my youth, these are right up my alley with their fantasy twists and turns. 

This is a shout out to one heck of a great blogging friend - THANKS TEX! You rock!

What follows is the much anticipated question which I know you can't live without!

Have you asked a blogging friend for help on a project, writing or otherwise? 
How did it work out?

Cheers, Jenny

Sunday, May 10, 2015

Better NEVER than LATE - my A to Z REFLECTIONS

Well, I outdid myself with my tardiness - epic late. But, it could not be helped. (FYI - I am the last one on the Linky List - now, isn't that just appropriate!)

Here are my thoughts about the 2015 A to Z Blogging Challenge.

My buddy, Bushman, summed up his feelings (the not so happy feelings) in his reflections post. He speaks for me with what he says so I’m not going to regurgitate it all again here.

Point is… I share his feelings.

I struggled with what I wanted to say and almost decided on giving the Reflection Post a miss.

BUT… here I am.


In a nutshell I had fun participating in the Blogging from A to Z Challenge.

I met some really cool new bloggers, they can be found over there to the right in the BLOGS OF NOTE - NEW ADDITIONS list. If you made it on this list you know I’m staying in touch.

If you’re a longtime regular, you’re probably on my BLOGS OF NOTE - THE ORIGINALS list. I read you, I enjoy you, and I thank you! You are the reason I blog as much as I do. 

Without my posse (Al, Ruth, Bushman) this year would have been harder. 

I twittered up a storm, and met some awesome folks out there too. Amazing.

Now… I wanted to end this by telling you all that over the next little while I’m going to be knee deep in the final stages of getting a book ready for press.

Yes… it’s true.

Part of the struggle for me this year, with the Challenge, was doing double duty. I can safely say I’m burned out, but in a good way.

I’ll be filling you in on all the gory details in the weeks to come.

Until then, thanks for making my April go by so fast.

Okay… a question… because I know a question makes you think.

What do you think my book is about?  (hahahaha - hint… not about me!)

Cheers, Jenny

A special shout out to Arlee Bird, from Tossing It Out. He’s the Founder and Creator of the  April Blogging from A to Z Challenge, As well as being a blogging friend, he is a great motivator and an inspiring leader. Thanks Lee - you rock!

Sunday, May 03, 2015

DING DONG - the WITCH is dead - well, sleeping anyway!

Looks like Monday, May 4th is the big reveal…

well, okay, not big reveal, but it will be the day of MY BIG REFLECTION POST.

This is when those of us that slogged our way through April, working into the wee hours of the night, (right Ruth), on our last minute, awesomely excellent posts, will be sharing with you exactly why it was all worth it. (Hmmm, why was that again, hey Ruth… any thoughts!)

For those needing a wee bit more info about how this Reflection Post business works, it’s like this…

On May 4th there will by a Linky List over at Blogging from A to Z Challenge.

You will FIRST write your reflection post, and publish it. 

Then, and only then, you will copy the link to that post and add it to the Linky List. 

You will be able to add your Reflection Post to the Linky List any time from May 4th to May 8th. So DO NOT PANIC if you don’t have it ready tomorrow. (This part really benefits me… chances are I’m going to be fashionably late to my own party!)

This bit is cool… the Linky List, with the Reflection Posts will be up all year long. 

Which means you have loads of time to make your way through the list. I’ve always enjoyed visiting those on the Reflection List - it’s a great way to meet other A to Z Survivors. (Makes me feel like I got a seat on one of those few Titanic Lifeboats!)

Okay… that’s all folks.

In keeping with tradition… here’s the question (Because I know you would be terribly disappointed if I didn’t have one for you - admit it!)

What will you be doing now that the A to Z Challenge is over? (Besides break open a bottle and order in a pizza.)

Just wondering… (You could always head over to Write Brain Challenge if you're short of reading material - just sayin’.)

Cheers, Jenny

Thursday, April 30, 2015

Z is for ZEBRA, ZULU, ZELDA - and a MESSAGE for you.


Welcome to Pearson Report.
I am participating in the 2015 A to Z Challenge.

Yes, I will be adhering to my THEME Calendar.


Do you see what happens when you TALK BACK - you don’t even get a reply to you lovely comments! Damn… I fell in the gutter and I’ve been lying here, on my back, looking at the stars. (That are circling my head - I must have tripped or something!)

OKAY… HERE WE GO… (for the last time… boo hoo)

Today’s grand finale post will be about the meaning of life.

ZEBRA          ZULU          ZELDA

What do they have in common?

They are all part of the alphabet.

ZEBRA comes from the Military Alphabet before 1956. Click, or zoom in on it.


ZULU comes from the Nato Phonetic Alphabet, after 1956, and is used pretty much world wide. Click, or zoom in on it.


ZELDA comes from Early World of Learning. It was their Animal Pals Alphabet and the one I used to teach Miss CP her ABC’s. I have never forgotten them.

Annie Alligator
Barry Bear 
Carol Cat
Danny Dog
Emily Elephant
Fernando Firefly
Gary Goose
Holly Horse
Isabel Iguana
Jerry Jaguar
Karen Kangaroo
Lester Lion
Mickey Moose
Nancy Nightingale
Oliver Ostrich
Penelope Pig
Quentin Quail
Rosie Racoon
Sally Snake
Tina Turtle
Underwood Umbrella Bird  
Vicki Vulture
Willy Wolf
oXford oX
Yolanda Yak
Zelda Zebra

See… once you learn your ABC’s you're set for life. (Or not, depends on which alphabet you were taught.)

So… I have a message for you, using the Nato Alphabet! (But my Animal Pals Alphabet would work too. HINT - JUST READ THE FIRST LETTER! HAHAHAHAHA)

India - Hotel Alpha Delta - Alpha - Bravo Lima Alpha Sierra Tango!

India - Hotel Oscar Papa Echo - Yankee Oscar Uniform - Delta India Delta - Tango Oscar Oscar!


I know you’re wondering what the meaning of life has to do with all this - well, that brings me to my last question…

You have one hour to live, you can make one phone call, who would you call, and what would you say? (It sounds easy upon first reading, but then… it becomes impossible. I wonder if anyone will attempt to answer!)

Cheers, Jenny

A special shout out to Arlee Bird, from Tossing It Out. He’s the Founder and Creator of the  April Blogging from A to Z Challenge, As well as being a blogging friend, he is a great motivator and an inspiring leader. Thanks Lee - you rock!  

Wednesday, April 29, 2015

Y is for Y NOT - TALK BACK and see what happens!


Welcome to Pearson Report.
I am participating in the 2015 A to Z Challenge.

Yes, I will be adhering to my THEME Calendar.


Woman alive (Man alive is sleeping off a late night… leaving it to Woman to step up to the plate), didn’t you just love all the Triple X action we had here - from a simple little Tic Tac Toe XXX shake down to some serious heart racing XXX action with Vin Diesel. 

I loved the variety of comments that went along with it, particularly those extra X’s and O’s sent my way. (nudge, nudge, wink, wink) LOL

And Birgit, over at BB Creations takes home the XXX prize with her Mae West quote - now that was one sexy babe, eh!

Here's Birgit's comment, in case you missed it. Click or zoom in on it!


Today’s post is a tribute to those that TALK BACK!

How about you… 

Do you TALK BACK when you’ve got something on your mind? 

Or do you bite your tongue? 

Cheers, Jenny

A special shout out to Arlee Bird, from Tossing It Out. He’s the Founder and Creator of the  April Blogging from A to Z Challenge, As well as being a blogging friend, he is a great motivator and an inspiring leader. Thanks Lee - you rock!